Return Policy
1. Returns
1.1 Returns are possible, please contact us within 7 days by the time customer receive their purchase. All returned item(s) must be unused, unworn, unwashed. Do not cut the tie wraps, do not wash the hair. Any smell, (food, sigaret) can cause no refund.
1.2 We have the right to refuse returns if item(s) show sign of use or damage caused by the customer.
1.3 Once the item(s) return in proper condition, customer will receive a refund within 3-5 business days. Payment will be made on the same bank account that made the payment.
1.4 Customer is responsible for all costs of returning the purchase to JENNLORAINE HAIR.
1.5 Returns or exchanges must be authorized first before proceeding. You will receive details how to return and to confirm the address. Customer is fully responsible for the return. JENNLORAINE HAIR is not responsible for lost returning packages and no refund will be given.
1.6 Returns are not valid for closures, frontals, customized items, and gift cards.
1.7 Please don't refuse a delivery. Unfortunately refused deliveries will incur a cost of the original delivery and the return cost. Any refund will be minus the total delivery and return cost in the case of the refused deliveries.
2. Sale Items
2.1 Unfortunately we are not able to give refunds for sale items, personalized orders and seasonal collections. All orders for sale items, personalized orders and seasonal collections are final.
Product Quality & Customer Satisfaction
JENNLORAINE HAIR is known for high-quality products, transparency, and excellent service. Every order is carefully checked before shipping, and we are committed to offering only the best through thorough product research.
While rare, if you’re not 100% satisfied with your purchase, please contact us as soon as possible with your feedback. We value your experience and are always open to improvement. If the issue is reported within a reasonable timeframe and is due to our error, we’ll do our best to find a suitable solution.
Please remember that all hair products require proper care to ensure longevity. We strongly recommend following the hair care tips provided.
Important Notice about Raw Hair
Raw hair differs from virgin hair and requires extra maintenance. If you are unfamiliar with raw hair, we highly recommend contacting us before placing your order.
Closures & Frontals
Although our closures and frontals are of high quality, they are delicate products and not designed to last as long as bundles. HD lace, in particular, is very sensitive and needs careful handling.
All closure and frontal purchases are final and non-refundable. To maximize their lifespan, please follow the hair care instructions provided.
CONTACT US!
We love hearing from our customers! Our Customer Service is available to answer any questions or inquiries you may have via email or direct messages MONDAY-SATURDAY (10AM-6PM). Please allow up to 24 hours for a response.
EMAIL: info@jennlorainehair.com
Questions about your order?
Please include order number (if available), First and Last Name.
How to Return?
Please send an email with your order number, First name and Last name, so our team can speed up the process.