Shipping Policy
1. Process time
1.1 Please allow up 2-3 business day when items are in stock
1.2 Please allow up 14-16 business days when items are out of stock
1.3 During sale we work with in stock and pre-orders.
2. Sale and Holiday season
2.1 Because of the high demand of our sale items, orders placed during the sale can take up to 3-5 business days when items are in stock. We are working towards having your order processed as fast as possible.
2.2 Because of the high demand of our sale items, orders placed during the sale can take 5 business days on top of the (see 1.2) when items are out of stock. We are working towards having your order processed as fast as possible.
3. Shipping
3.1 JENNLORAINE HAIR will send all purchases with Track and Trace in the Netherlands. Once your order has been shipped out, you will receive an email with tracking information.
3.2 Please keep in mind that we do not ship during the weekends or holidays.
3.3 Once package is hand over to shipping service JENNLORAINE HAIR is not responsible for any delays, stolen, lost or damaged packages.
3.4 Any claims for the above situations should be addressed directly with the shipping company.
3.5 When package fails to arrive at the customer and the post service is returning back to our headquarters, please note that we will charge the customer for every additional shipping fees to ship your order again.
4. Restock & In Stock
4.1 We strive to restock every end of the month. Please keep in mind that we have limited restock. Don't want to miss out? Use the ''Notify me'' button to keep in touch with our restock.
4.2 JENNLORAINE HAIR keeps their customers up to date of the in stocks through our social media platforms.
4.3 Want to know what we currently have in stock? Send us a message for the actual stock
4.4 Pre-order your items and receive your hair within the designated date.
5. Pick Up
5.1 Pick ups at JENNLORAINE HAIR headquarters are available when items are in stock. Customer need to contact us first for an special pick up info@jennlorainehair.com. Keep in mind that we are limited available for pick up orders.
5.2 You will receive pick up instructions once your package is ready for pick up.
5.3 Payments needs to be done immediately on the website (iDeal Only) or on site. Orders up to 100EUR can be paid in cash, there is no change available.
5.4 Due to high request, we do not reserve any products for a longer time.
6. Correct information
6.1 Please make sure that you provide the correct and complete shipping details when checking out. JENNLORAINE is not responsible for any additional costs or delays due to incorrect or incomplete information.
7. Cancellation
7.1 Once payment has been made, orders cannot be cancelled as your order would have already started processing with our suppliers/warehouse.
CONTACT US!
We love hearing from our customers! Our Customer Service is available to answer any questions or inquiries you may have via email or direct messages MONDAY-FRIDAY (10AM-6PM). Please allow up to 24 hours for a response.
EMAIL: info@jennlorainehair.com
Questions about your order?
Please include order number (if available), First and Last Name.
How to Return?
Please send an email with your order number, First name and Last name, so our team can speed up the process.