Frequent Asked Questions
What is the estimated delivery time?
The estimated delivery time depends on the stock. If the item is in stock please consider 2-3 working days. If the item is not in stock please see at every item the estimated delivery time
Can I change my address after the order has been placed?
Unfortunately it's not possible to change the address after placing your order because we already processing it.
I have received the wrong product: what should I do?
Oops! We are very sorry for that. You can send us a email and you can return the items free of charge.
How can I return my items?
Please initiate your return request to info@jennlorainehair.com
Can I exchange my item?
When your order is not processed yet, it's possible to exchanges orders. Please contact info@jennlorainehair.com to see the possibilities.
*This is not applicable for personalized orders.